Because we supply natural stone and made-to-order materials, please review this policy before ordering.

1. Natural variation is not a defect. Color, veining, shade, finish, and size vary between pieces, lots, samples, and images. This is inherent to natural stone and porcelain and is not grounds for return.
2. Inspect on delivery. Inspect all material before signing the delivery receipt and before installation. Note any shortage or visible damage on the delivery receipt (BOL) at the time of delivery. Installed material is deemed accepted.
3. Return eligibility. Standard, in-stock, uninstalled products in original, unopened, resalable packaging may be considered for return within [30] days of delivery, with prior authorization. Custom, cut-to-size, special-order, clearance, and sample items are non-returnable.
4. Return authorization (RMA). Do not return material without an RMA. Email info@icontile.com with your order number and photos to request one.
5. Restocking & freight. Authorized returns are subject to a restocking fee of up to [25]% and ship at the buyer’s expense and risk. Original freight is non-refundable.
6. Defects & shortages. For verified manufacturing defects or shortages reported within [7] days of delivery — with photos and lot information — we will replace the material or issue credit at our discretion. Damage must be noted on the delivery receipt.
7. Refunds. Approved refunds are issued to the original payment method or as account credit, less applicable fees, after the returned material is received and inspected.
8. Samples. Samples are non-returnable.
9. Contact. To start a return or report an issue, email info@icontile.com or call +1 866 889 4190.