How Icon Tile ships natural stone and related materials.

1. Where we ship. We ship from our Orange, California warehouse to dealers, showrooms, and their project sites nationwide. Freight is quoted per order based on destination, weight, and service level.
2. Lead times. In-stock orders typically ship within [X business days] of order confirmation and cleared payment. Lead times are estimates, not guarantees; special-order and quarry-direct material may take longer.
3. Freight & delivery. Stone ships by LTL or flatbed freight on pallets. Curbside delivery is standard; the receiver unloads unless liftgate or inside delivery is arranged in advance for an additional charge. Someone must be present to inspect and receive the shipment.
4. Inspection & damage claims. Inspect every pallet before signing. Note any damage, breakage, or shortage on the delivery receipt (BOL) at delivery and take photos. Report freight damage to info@icontile.com within [48 hours]. Claims cannot be honored for damage that is not noted on the delivery receipt.
5. Title & risk of loss. Unless agreed otherwise in writing, title and risk of loss pass to the buyer upon delivery of the goods to the carrier.
6. Will-call / pickup. Pickups can be arranged at our warehouse by appointment. Bring appropriate equipment and secure your load; Icon Tile is not responsible for material once it leaves our dock.
7. Storage & handling. Store material dry and off the ground, handle stone on edge to prevent breakage, and follow all handling and installation guidance.
8. Contact. Shipping questions? Email info@icontile.com or call +1 866 889 4190.